Cheap Tactics Waste Time

Malaysia has this really cool thing - we can change mobile phone provider whilst keeping our same number.

In theory this is great, but the process to go through seems more difficult and painful than pulling teeth.

I have spent the last three weeks trying to change away from one provider, let’s call them M, to another provider, let’s just call them C.

So far M have come up with three different excuses for not releasing the lines, provide different information depending upon who is spoken to at the customer service line, and to date, still have not facilitated a smooth transfer.

HandPhone_TOM BROUGH

http://www.openclipart.org/

Don't they realise that they have already lost the customer, and by tactics such as this, they are just ensuring that we tell more of our friends (and frankly anyone who will listen) about our experience.

I love the concept that you can keep your number, and yes, that is a frustration for the provider, but hey, when you're beat, accept the fact, bow out gracefully, and don't irritate your former customer further. That shows a lack of professionalism more than anything, and will stick in their mind, as they are sure never to consider you again.

Personally, I'm looking forward to my new service provider. Not because I've heard they are good or anything like that, but simply because they haven't put me through this "waste of time" exercise that my former provider did.